Booking Terms and Conditions

All bookings are accepted on the basis that you have read, understood, and agree to our Terms & Conditions. 

 

BOOKING TERMS & CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE

 

All bookings are accepted on the basis that you have read and agree to our Terms & Conditions. Management reserves the right to amend or alter prices, sites, and conditions at any time without notice.

 

Please visit https://dundeebeachholidaypark.com.au/ for the most recent Terms & Conditions.

DUNDEE BEACH HOLIDAY PARK – 20 Dundee Place, Dundee Beach NT 0840

PRIMARY GUEST

For safety, security and emergency management, each accommodation booking must nominate a Primary Guest who is responsible for the booking and all occupants for the duration of the stay.

The Primary Guest must provide accurate contact details, ensure all occupants comply with the Park’s Terms & Conditions, House Rules, policies and lawful directions, and act as the primary contact for any emergencies, incidents or communications from Park Management.

A valid credit card must be provided by the Primary Guest for the security bond.

Any additional costs, damages or charges associated with the booking may be charged to this card without prior notice. Photographic identification may also be required at check-in.

Failure to nominate a Primary Guest, provide accurate information or comply with these requirements may result in refusal of entry or cancellation of the booking at Management’s discretion.

PRIVACY

Dundee Beach Holiday Park Pty Ltd collects, uses, stores and discloses personal information for purposes including processing and managing bookings, verifying guest identity, processing payments and security bonds, providing Park access and services, maintaining safety and security, administering Park rules and meeting legal and operational requirements.

Personal information may be provided to booking platforms, payment processors, service providers, insurers, emergency services, government authorities and other parties where reasonably necessary, authorised or required by law.

CCTV operates within selected areas of the Park for safety, security and the protection of people and property.

By making a booking or providing personal information, guests acknowledge that their information will be handled in accordance with our Privacy Policy, available at https://dundeebeachholidaypark.com.au/

The Privacy Policy explains how guests may request access to or correction of their personal information or make a privacy complaint.

HOUSE RULES

All guests must comply with House Rules displayed throughout the park, including within accommodation, pool areas, the camp kitchen and common areas. Parents and guardians are responsible for supervising children in their care and ensuring they comply with all applicable House Rules.

TARIFFS

All tariffs are subject to change without notice. Rate changes may apply to existing bookings until payment has been received in full. Once a booking is paid in full, the confirmed rate will be honoured.

DEPOSITS & PAYMENTS

Full payment is required at the time of booking unless an approved payment schedule has been arranged with Reservations.

Where a deposit arrangement is approved, a minimum 50% deposit is required at the time of booking, with the balance payable no later than eight (8) weeks prior to arrival.

Full payment is required at the time of booking for Peak Season, long weekends and Special Event periods. All fees must be paid in advance, and bookings remain subject to rate changes until payment has been received in full.

ACCOMMODATION SECURITY BOND

A valid Visa or Mastercard must be provided by the Primary Guest at check-in. A $300 pre-authorisation security bond is required for all accommodation bookings.

Following departure and inspection of the accommodation, the bond will be released provided no additional charges apply. The Primary Guest is responsible for any additional cleaning, damage, breakages, theft, loss or other costs associated with the booking. Additional cleaning is charged at $65 per hour, with a minimum charge of one hour. Applicable charges may be deducted from the security bond or charged to the nominated card without prior notice.

Once released by the park, the security bond may take approximately 3–10 business days to become available, depending on the guest’s financial institution.

CCTV

CCTV may be used to deter and investigate incidents including theft, vandalism, threatening behaviour and other unlawful activity.  CCTV operates throughout the park for safety, security and the protection of guests, staff and property.

Where appropriate, suspected criminal activity may be reported to Police and relevant CCTV footage provided to authorities in accordance with applicable law.

TRAVEL INSURANCE

We strongly recommend that guests obtain appropriate travel insurance to protect against unforeseen circumstances that may affect their booking or travel arrangements.

Guests should consider cover for accommodation and flight cancellations or amendments, illness or injury, medical evacuation, vehicle hire excess, luggage or theft, travel delays and other unexpected travel-related expenses.

CANCELLATIONS & REFUNDS

All cancellation requests must be submitted in writing to [email protected].

Approved refunds are subject to a $35 administration fee.

No refunds or credits are provided for cancellations or amendments following check-in, including where a guest chooses to depart earlier than their scheduled departure date.

SPECIAL EVENTS

Special Event periods include long weekends, Easter, Christmas, New Year, school holidays, group bookings, corporate functions or bookings, fishing competitions and significant local events.

Additional minimum-stay, payment and cancellation conditions may apply during these periods.

HIGH SEASON CANCELLATIONS

1 March – 31 October and Special Event Periods

Cancellations received:

• More than 28 days before arrival: Refund available, less the $35 administration fee.
• Within 28 days of arrival: The first night’s tariff will be forfeited unless the accommodation is successfully rebooked. A $35 administration fee will also apply.
• Within 14 days of arrival: First night’s tariff is forfeited, and the $35 administration fee applies.
• Within 72 hours of arrival: The full booking amount is forfeited and no refund applies.

LOW SEASON CANCELLATIONS

1 November – 29 February, excluding Special Event Periods

Cancellations received:

• More than 14 days before arrival: Refund available, less the $35 administration fee.
• Within 14 days of arrival: The first night’s tariff will be forfeited unless the accommodation is successfully rebooked. A $35 administration fee will also apply.
• Within 7 days of arrival: First night’s tariff is forfeited, and the $35 administration fee applies.
• Within 48 hours of arrival: The full booking amount is forfeited and no refund applies.

CANCELLATIONS DUE TO WEATHER

Weather conditions are an inherent part of travelling in the Top End and may change without notice.

The Wet Season generally runs from 1 November to 30 April, when periods of rain, strong winds, storms and monsoonal conditions may occur.

The Dry Season generally runs from 1 May to 31 October. While conditions are generally calmer, strong winds, rain and storms may still occur.

Refunds or credits will not be provided due to normal or adverse weather conditions, including rain or wind, or where an external activity such as a fishing charter is cancelled.

TROPICAL CYCLONE CANCELLATIONS

Where an official tropical cyclone warning affects the Dundee Beach area:

Advice or Watch and Act: Guests may receive a credit for the value of their affected booking, valid for 12 months from the original arrival date.

Emergency Warning: Guests may choose either a credit valid for 12 months or a refund, less the $35 administration fee.

Any credit issued is subject to availability when rebooking.

BOOKING DATE CHANGES

One change of booking dates may be made without an administration fee where more than 14 days’ notice is provided and the number of nights booked remains unchanged. All date changes are subject to availability and applicable rates for the new dates.

Changes requested between 14 days and 72 hours before arrival incur a $35 administration fee. The first night’s tariff may also be forfeited unless the original site or accommodation is successfully rebooked.

Changes requested within 72 hours of arrival will result in forfeiture of the booking and no refund will apply.

Where a date change results in a refund being requested, the $35 administration fee applies.

EARLY DEPARTURES & NO-SHOWS

No refunds or credits are provided for unused portions of a booking following check-in, including early departures for any reason.

A no-show occurs when a guest fails to check in on their scheduled arrival date without prior arrangement with the park. In the event of a no-show, all monies paid will be forfeited.

PROMOTIONAL BOOKINGS

Promotional offers:

• are subject to availability and apply to new bookings only;
• cannot be used in conjunction with another offer or discount;
• require the applicable promotional code to be quoted at the time of booking;
• may be subject to blackout dates, including Special Event periods;
• apply to the standard tariff unless otherwise stated and exclude additional guest charges;
• require full payment at the time of booking; and
• are non-refundable unless otherwise required by law.

Promotional offers may be amended or withdrawn at any time, subject to existing confirmed bookings and applicable law.

RECEPTION HOURS

Reception is open daily, excluding Christmas Day:

High Season: 8:00am – 5:00pm
 Shoulder Season: 9:00am – 4:00pm
 Low Season: 9:00am – 3:00pm

PARK FACILITIES

Park facilities are provided for registered in-house guests only, unless otherwise authorised by Management.

Facilities include swimming pools, amenities, accessible facilities, guest laundry, camp kitchen, BBQ and outdoor dining facilities, crab cooking facilities, communal fire pit, dump point, book exchange and selected recreational facilities and services.

Some nearby facilities and services, including the boat ramp, Dundee Beach Tavern, splash park, convenience store and fuel, these are operated independently and are not Park facilities.

PHONE, INTERNET & WI-FI

Wi-Fi is available within the selected areas of the park, with the strongest coverage around Reception and the Camp Kitchen. Coverage and speeds cannot be guaranteed.

Mobile coverage in the Dundee Beach area is limited. Telstra coverage is generally available; however, signal strength and data speeds may vary and may not be suitable for streaming.

There are no public telephone facilities within the immediate area.

The park cannot guarantee uninterrupted access to utilities, telecommunications or other services affected by circumstances outside its reasonable control.

CHECK-IN

Check-in times are:

Powered & Unpowered Sites: from 11:00am
 Ensuite Sites: from 11:00am; however, the private ensuite may not be available until 2:00pm
 Accommodation: from 2:00pm

Early check-in is subject to availability and must be arranged with Reception.

KEYS

Guests are responsible for the safekeeping of all keys issued during their stay.

After-hours key assistance requiring attendance by the on-call staff member after 7:30pm will incur a $65 service fee.

Keys must be returned to Reception or placed in the designated key drop box upon departure. Lost, damaged or unreturned keys will incur a $50 replacement fee.

LATE ARRIVALS

Guests arriving outside Reception hours must contact Reception in advance to arrange after-hours check-in.

Arrivals after 9:00pm are not permitted, to minimise disturbance to other guests.

All vehicle registration numbers must be provided before arrival to enable boom gate access. Full payment and any applicable accommodation security bond must be completed before an after-hours arrival.

CHECK-OUT

Check-out is strictly by 10:00am.

Late check-out is subject to availability, must be approved by Reception in advance and may incur an additional fee.

YOUR DEPARTURE

Guests must leave their accommodation, site and any facilities used in a reasonably clean and tidy condition.

Before departure, accommodation guests must:

• wash all dishes or load and start the dishwasher where provided;
• remove rubbish and place it in the designated bins; and
• remove food and cooking debris and leave cooking facilities reasonably clean.

These tasks are not included in standard departure housekeeping.

Where additional cleaning is required beyond normal housekeeping, an excess cleaning fee of $65 per hour, minimum one hour, may be charged to the Primary Guest’s nominated card or deducted from the security bond.

NOISE & BEHAVIOUR

Quiet hours commence at 10:00pm. Guests must minimise noise from televisions, music, vehicles and social gatherings and be considerate of other guests at all times.  Parties are strictly prohibited.

Management may terminate a guest’s occupancy for excessive noise, intoxication-related misconduct, offensive or threatening behaviour, property damage, nuisance behaviour or serious/repeated breaches of Park Rules.

Where occupancy is terminated due to a breach of these Terms & Conditions, refunds will not be provided except where required by law.

USE OF WHIPS

Whips may only be used in designated open areas where their use does not disturb, endanger or affect the comfort of other guests or animals in the vicinity. Whips must not be used near accommodation, campsites, communal facilities or other occupied areas. Guests must immediately cease use if directed by Park Management.

GROUP BOOKINGS

Group bookings cannot be made online and must be arranged directly with the park by contacting [email protected].

Group site bookings are not accepted during Peak Season.

During Peak Season, long weekends and Special Event periods, Management cannot guarantee that members of a group, family or travelling party will be allocated adjoining or nearby sites or accommodation, even where bookings are made together or at the same time.

By proceed with a booking, you understand and agree that your site or accommodation may not be located next to your friends, family or fellow travellers.

SITE & ACCOMMODATION ALLOCATION

Requests for particular site or accommodation numbers will be considered but cannot be guaranteed.

Management reserves the right to change or relocate a site or accommodation allocation were reasonably necessary for operational, maintenance, safety or booking requirements.

During Peak Season, long weekends and Special Event periods, Management cannot guarantee that members of a group, family or travelling party will be allocated adjoining or nearby sites or accommodation, even where bookings are made together or at the same time.

By proceed with a booking, you understand and agree that your site or accommodation may not be located next to your friends, family or fellow travellers.

SITES

Standard site tariffs include two guests. Additional guest charges apply where applicable.

Each site may accommodate a maximum of four adults and two vehicles, provided this does not exceed the site’s approved capacity.

All vehicles, caravans, camper trailers, boats and camping equipment must remain entirely within the allocated site boundaries or designated parking areas.

Guests under 18 years of age must be accompanied by a parent or legal guardian for the duration of their stay.

For emergency access, caravans and camper trailers must be positioned with the drawbar facing the roadway.

GUEST NUMBERS & OCCUPANCY

For fire safety, certification and insurance compliance, the number of guests occupying any site or accommodation must not exceed the number declared and approved at the time of booking. The following maximum occupancy limits apply for the comfort and safety of all guests:

1-Bedroom Bungalows: Maximum 2 guests, plus one infant aged 3 years or under where approved.

2-Bedroom Bungalows: Maximum 4 guests, with an additional bed available for one child aged 4–15 years where approved. Additional charges apply.

Porta cots are available on request; cot linen is not provided.

Guests must confirm occupancy requirements with Reception before arrival. Additional or undeclared guests may incur additional charges and must not cause the approved maximum occupancy to be exceeded.

MINIMUM STAYS

Minimum-stay requirements may apply on weekends and during Peak Season, Special Events and other high-demand periods. Applicable minimum stays will be advised at the time of booking.

BOOM GATE

Each registered vehicle is issued a unique boom gate access code linked to its registration number.

Guests must enter the assigned code every time the vehicle enters the Park, even if the boom gate is already open. Access codes are not transferable and must not be shared.

Tailgating or following another vehicle through the boom gate without entering the assigned code is strictly prohibited. CCTV operates in the boom gate area.

PARKING

Vehicles, motorbikes, boats and trailers must be parked entirely within the guest’s allocated site or in a designated parking area.

Parking on lawns, gardens, roadways or vacant sites is prohibited unless prior approval has been obtained from Management.

All vehicles and personal property are brought into and parked within the Park at the owner’s risk.

VEHICLE SPEED

The maximum speed limit throughout the park is 10 km/h, which is walking pace.

Park roads are shared by vehicles and pedestrians. Drivers must remain alert, drive to the conditions and give way to children, pedestrians and other guests at all times.

CLEANING, MAINTENANCE AND DAMAGE

Guests must leave their accommodation, site and all Park facilities in a reasonably clean, tidy and undamaged condition.

Any existing damage, fault or maintenance issue must be reported to Reception as soon as it is identified.

The Primary Guest is responsible for any loss, damage or additional cleaning caused by themselves, members of their booking, visitors or invitees. Reasonable cleaning, repair or replacement costs may be charged to the security bond or nominated credit card.

ACCOMMODATION FURNITURE

Furniture must not be moved or rearranged within accommodation unless authorised by Management. Moving furniture may cause damage to walls, floors, furnishings or the furniture itself.

Guests may be charged for any damage, breakage or loss resulting from unauthorised movement or misuse of furniture.

GUEST PROPERTY

Guests are responsible for securing their accommodation, vehicles, sites and personal belongings.

Valuables should not be left unattended or visible in vehicles. The Park does not accept responsibility for loss, theft or damage to personal property except to the extent liability cannot lawfully be excluded.

Lost property will generally be retained for one month after departure, after which it may be donated or disposed of. Where a guest requests an item to be returned by post, a $30 handling fee plus postage applies.

SMOKING

Smoking is strictly prohibited inside all accommodation and enclosed Park facilities, including amenities, ensuites, the Guest Laundry and Camp Kitchen. Smoking is also prohibited within all designated non-smoking areas, including pool and BBQ areas.

Where smoking is permitted elsewhere in the Park, guests must be considerate of others and safely dispose of all cigarette butts.

Smoking is permitted only on designated accommodation balconies, where provided. Doors must remain closed and the ashtrays supplied must be used.

Smoking inside accommodation may incur a $300 cleaning and deodorising charge.

PETS

For the purposes of these Terms & Conditions, pets are limited to dogs and cats only.

Pets are permitted on caravan and camping sites only and require prior approval from Management. Before entering the Park, pet owners must read and electronically accept the Park’s Pet Owner Agreement.

Pets displaying aggressive, disruptive or persistent nuisance behaviour may be required to leave the Park. The same applies where an owner fails to comply with the Park’s Pet Policy or directions from Management.

Pets are strictly prohibited inside or around all accommodation and ensuite buildings and within Park common areas, including reception, the social and recreation area, camp kitchen and BBQ areas, guest laundry, amenities and pool areas. A cleaning and deodorising fee of $300 may be charged if a pet enters any prohibited area.

Pet owners must immediately collect and properly dispose of all pet waste. Pets must not be walked or permitted to toilet around accommodation, other guests’ sites or any Park common area.

Pets must be supervised at all times and must not be left unattended at a site or inside any vehicle, utility vehicle or boat. Pets must not be tethered to vehicles.

When outside a caravan or tent, pets must be kept on a lead or securely contained within the guest’s allocated site at all times.

LINEN – ACCOMMODATION

Bed linen and towels are provided in accommodation; pool towels are not provided.

Guests should advise Reception of their preferred bed configuration before arrival, as beds are prepared in advance.

For stays exceeding seven nights, a linen change/service will be offered.

ACCOMMODATION STARTER AMENITIES

A complimentary starter supply of tea, coffee, sugar, dishwashing liquid, toiletries and toilet paper is provided on arrival.

Starter supplies are not replenished during the stay. Additional supplies may be purchased from Reception, or guests may provide their own.

ENSUITE SITE AMENITIES STARTER AMENITIES

A complimentary starter of soap and toilet paper is provided in private ensuites.  These items are not replenished during the stay. Ensuites are not routinely serviced, and cleaning equipment is not supplied.

ROOM & ENSUITE SERVICING

Accommodation and private ensuites are not serviced during a stay unless arranged in advance with Reception. Additional charges may apply.

CHILDREN

Parents and guardians are responsible for supervising children in their care at all times.

Children must not disturb other guests and must be accompanied by a responsible adult when using common areas including swimming pools, the Camp Kitchen and amenities.

VISITORS

All visitors must report to Reception on arrival and may be required to provide photographic identification and the name and site/accommodation number of the guest they are visiting.

Visiting hours are 8:00am–8:00pm.

Visitor vehicles are not permitted within the park and must be parked in the designated public parking area unless otherwise authorised by Management.

Visitors must comply with the Park’s Terms & Conditions and House Rules. The Primary Guest is responsible for the conduct of their visitors.

Management reserves the right to refuse entry to or require a visitor to leave where reasonably necessary for safety, security, operational reasons or non-compliance with Park Rules.

POOLS

Swimming pools are for registered in-house guests only.

The front pool is open during daylight hours only and must not be accessed after dark. The Camp Kitchen pool is open from 7:00am to 10:00pm.

There is no lifeguard on duty. Guests must comply with all posted Pool Rules and be considerate of others.

Glass is strictly prohibited in all pool areas. Parties are not permitted.

Children under 14 years must be supervised by a responsible adult at all times.

FISH & CRAB CLEANING & DISPOSAL

Cleaning fish, crabs, prawns or other seafood within the park is not permitted. Dedicated cleaning and disposal facilities are available at the Boat Ramp car park.

Fish, seafood, bait and associated waste must not be placed in Park rubbish bins due to odour and pest concerns.

CAMP KITCHEN & BBQ FACILITIES

The Camp Kitchen and BBQ facilities are available between 7:00am and 10:00pm daily.

Guests must clean BBQs, cooking equipment and preparation areas after use and leave all facilities clean and tidy for the next guest.

Children under 14 years must be supervised by a responsible adult.

COOKING IN ACCOMMODATION

Cooking fish, crabs, prawns, curries or other strongly scented foods inside accommodation is not permitted. The Camp Kitchen facilities are provided for this purpose.

Where additional cleaning or deodorising is required, charges of $65 per hour, minimum one hour, may apply. Where significant cleaning or remediation is required, additional reasonable costs may also be charged to the Primary Guest.

 

RECREATIONAL ACTIVITIES

Guests participating in recreational activities within the park should be aware that such activities may involve inherent risks, including the risk of personal injury.

Guests must comply with Park Rules, safety signage and any specific conditions applying to recreational activities or equipment.

eRIDEABLES, BIKES, SCOOTERS & SKATING EQUIPMENT

Guests intending to use eRideables, bicycles, scooters, skateboards, roller skates or rollerblades must complete the Park’s applicable Disclaimer and Agreement before use, where required.

These activities, including ball games, are not permitted in or around accommodation, amenities, the Camp Kitchen, recreation facilities or other designated common areas.

Guests must use suitable open areas and exercise due care around pedestrians, vehicles, other guests and pets. Activities must not disturb the comfort or safety of others.

Children must be appropriately supervised by a responsible adult at all times.

ELECTRIC VEHICLES

The Park does not provide electric vehicle charging stations or designated charging facilities.

Electric vehicles must not be charged using power outlets within accommodation, amenities, common areas or on caravan and camping sites.

QUADS, ATVs & MOTORBIKES

Guests intending to bring a quad bike, ATV or motorbike to the park must obtain and accept the applicable Quad/ATV/Motorbike Terms & Conditions before bringing the vehicle onto Park property.

PARK FACILITIES

The park facilities are for registered in-house guests only.

Guests will receive an access code at check-in. Access codes must not be shared with visitors or other persons. Codes may be changed periodically, with registered guests notified where necessary.

Children under 14 years must be supervised by a responsible adult.

DEFIBRILLATOR (AED)

An Automated External Defibrillator (AED) is mounted on the rear wall inside the Guest Laundry, located within the Camp Kitchen area.

In an emergency, call Triple Zero (000) immediately.

WATER

Dundee Beach is not connected to a town water supply and does not have a local council providing municipal water services. The Park relies on potable bore water, which is a valuable resource that must be respected and protected. Guests must use water responsibly and avoid unnecessary or excessive consumption.

Guests requiring water to fill caravan tanks must book a Powered Site or Ensuite Powered Site. Water for filling caravan tanks is not included with Unpowered Sites. Where access is approved by Management, an additional fee will apply.

Vehicles, boats, caravans, trailers and other equipment may only be washed using a bucket. Hoses and pressure cleaners must not be used for washing vehicles or equipment.

Fish or seafood residue must not be washed from boats, vehicles or equipment anywhere within the park.

GREY WATER

Grey water may be discharged onto the ground where permitted, provided it does not affect neighbouring sites, create a nuisance or cause damage.  Grey water must not be directed onto trees, gardens or landscaped areas.

SEPTIC SYSTEM

The Park operates its own septic system. Only human waste and toilet paper may be flushed.

Sanitary products, wipes of any kind, paper towels, nappies, hair and all other foreign materials must be placed in the bins provided and must not be flushed.

DUMP POINT

Dundee Beach is not connected to a municipal sewerage system and does not have a local council providing waste services. The Park manages and maintains its own wastewater system.

There are no public dump points in the Dundee Beach area. The Park’s dump point is a private facility available exclusively to registered in-house guests during their stay.

Toilet cassettes and portable toilets must only be emptied at the designated dump point. They must not be emptied into Park toilets, amenities, drains or private ensuites.

Any additional cleaning, maintenance or repairs required due to non-compliance may be charged to the responsible guest. Cleaning is charged at $65 per hour, with a minimum charge of one hour.

GENERATORS

Generators may only be used on Unpowered Sites between 8:00 am and 7:00 pm.

Generators must be operated safely and positioned to minimise noise, fumes and disturbance to other guests. Management may direct that a generator be relocated or switched off where its operation affects the safety or comfort of others.

GUEST LAUNDRY

The Guest Laundry is located within the Camp Kitchen and BBQ area and contains coin-operated washing machines and dryers.

Reception can exchange cash for the required coins during opening hours. Cash-out facilities are not available.

Pet bedding, blankets and other pet-related items must not be washed or dried in the Park’s laundry machines.

A clothesline is available in the service area behind the laundry.

REFUSE

All general waste must be securely bagged before being placed in Park rubbish bins.

Fish, seafood, bait, crab, prawn or similar waste must not be placed in Park bins. Designated disposal facilities are available at the Boat Ramp.

RECYCLING

Guests are encouraged to recycle wherever possible.

The Park’s available recycling facilities accept designated recyclable items only. Guests should follow the current recycling signage displayed at the park.

GENERATORS

Generators may only be used on Unpowered Sites between 8:00 am and 7:00 pm.

Generators must be operated safely and positioned to minimise noise, fumes and disturbance to other guests. Management may direct that a generator be relocated or switched off where its operation affects the safety or comfort of others.

TELEVISION RECEPTION

Digital free-to-air television is available in Park accommodation and the Camp Kitchen.

Digital television reception is not available on caravan or camping sites. Guests wishing to access television from their site must provide their own satellite television system and all necessary equipment.

Satellite reception may be disrupted by weather conditions, including wind, rain and storms. The Park cannot guarantee continuous or uninterrupted reception.

POWER OUTAGES

Power outages and electrical surges may occur in the Top End, particularly during storms and severe weather.

If power is not restored automatically, the electricity provider may attempt to reset the supply. Where supply cannot be restored, the Park’s generator may be activated by authorised staff, provided it is safe and operationally appropriate to do so.

During lightning, storms or other hazardous conditions, access to or operation of the generator may be delayed until staff can safely attend.

The Park cannot guarantee an uninterrupted electricity supply and is not responsible for outages, surges or disruptions beyond its reasonable control.

TREES AND LANDSCAPING

Guests must take reasonable care to protect the Park’s trees, gardens and landscaped areas when driving, parking, establishing a site or using equipment.

Guests must not climb trees; attach ropes, clotheslines, hammocks or other equipment to trees; or dispose of hot ashes, grey water, detergents, chemicals or any other harmful substance on or near trees, lawns or gardens.

The Primary Guest will be responsible for reasonable repair, restoration or replacement costs arising from damage caused by any person included in their booking or by their visitors.

ANTS AND INSECTS

Ants and other insects are a natural part of the Top End environment and may occasionally be encountered throughout the park, including within accommodation and camping areas, despite regular pest-management measures.

Guests can help reduce insect activity by securely storing food, promptly cleaning spills, regularly disposing of rubbish and, where practical, avoiding positioning caravans or equipment directly against trees or vegetation.

Guests are responsible for taking reasonable precautions appropriate to travelling and staying in a tropical environment.

MOSQUITO & BITING MIDGE MANAGEMENT

Mosquitoes and biting midges are a natural part of the Top End environment and may be present throughout the year. Activity levels can increase depending on seasonal, tidal and weather conditions.

Guests are responsible for taking suitable precautions, particularly around dawn and dusk. Recommended measures include wearing protective clothing, applying an appropriate insect repellent and using approved mosquito-control products or devices.

Guests are encouraged to check current Northern Territory mosquito and biting midge advice before and during their stay.

FIREWORKS – TERRITORY DAY

In the Northern Territory, private fireworks may only be purchased and used during the authorised Territory Day period on 1 July. Current permitted hours are 9:00 am–9:00 pm for purchases and 6:00 pm–11:00 pm for use. Guests should check the official Territory Day guidance for current restrictions.

Regardless of Territory Day permissions, fireworks are strictly prohibited within Dundee Beach Holiday Park and all associated Park areas at all times.

Any use may be reported to Police or other relevant authorities and may result in immediate termination of occupancy. No refund will be provided following termination for a breach, except where required by law.

https://territoryday.nt.gov.au/safe-celebrations-guide/

PHOTOGRAPHY AND FILMING

Photography or filming may occasionally take place within the park for promotional and marketing purposes.

Consent will be obtained before identifiable images or footage of a guest are published in Park promotional material. Where a child is identifiable, consent will be obtained from their parent or legal guardian.

CAMPFIRES

Subject to current fire bans and restrictions, campfires are permitted only at the communal fire pit or on Unpowered Sites using an approved, raised and fully contained fire pit. Campfires are not permitted on Powered Sites, Ensuite Sites, in accommodation areas or elsewhere in the park.

Fires must be kept small, supervised and clear of vegetation, property, fuel and other flammable materials. Fires must not be lit directly on the ground, and petrol or other flammable liquids must not be used. Children must be supervised at all times.

Fires must be fully extinguished with water before guests leave the site or retire for the night. Coals, ashes and firewood must not be placed on the ground, beneath trees or in general waste bins.

The Primary Guest is responsible for any resulting damage or repair costs. Management may extinguish any fire considered unsafe, unattended or non-compliant.

RISK WARNING

Recreational activities undertaken within or around the Holiday Park may involve inherent risks of personal injury or property damage.

Guests and visitors must exercise reasonable care, follow all safety instructions and signage, supervise children appropriately, and use facilities and equipment only for their intended purpose.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

FAILURE TO COMPLY

All guests, visitors and invitees must comply with these Terms & Conditions, Park Rules, safety requirements and all lawful and reasonable directions issued by Park Management.

Management may direct any person to stop an activity or leave the Park if they fail to comply, create a safety or security risk, cause unreasonable disturbance or nuisance, damage property, or engage in unlawful or inappropriate conduct.

Serious or repeated breaches may result in immediate termination of occupancy. Where a booking is terminated due to a breach, no refund will be provided except where required by law.