Booking Terms and Conditions

Acceptance of a booking is acknowledgement and agreement to the Booking Terms & Conditions of Dundee Beach Holiday Park.

 

Reception Opening Hours:

‍Open everyday from – 8:00am to 5:00pm

Booking Terms & Conditions:

DUNDEE BEACH HOLIDAY PARK 20 Dundee Place, Dundee Beach NT 0840

PARK RECEPTION OPEN EVERY DAY 8am to 5pm

BALANDA RESIDENCE 246 Balanda Drive, Dundee Beach NT 0840

ACCOMMODATION OPTIONS (3) Balanda House; Cabin 1; Cabin 2

FACILITIES common areas include pool, laundry, outdoor bathroom and fire pit

CHECK IN & KEYS Dundee Beach Holiday Park reception

REFERENCE ‘Holiday Park’ or ‘Park’ means all accommodation managed by Dundee Beach Holiday Park  

FEES Full payment is required at the time of booking unless a payment schedule has been arranged with reservations staff.  All future bookings require a minimum 20% deposit with full payment required 4 weeks prior to arrival date. All bookings are subject to rate changes until full payment has been received. All fees are paid in advance.

ACCOMMODATION SECURITY BOND – All accommodation reservations must have a valid credit card and a pre-authorisation security bond is required upon check in. This is refundable within 7 days of departure once an inspection has been completed.  Damages, breakages, theft and/or loss is the responsibility of the primary guest.

  • Bungalows – $200.00
  • Balanda Residence (Group bookings for House and Cabins) – $500.00
  • Balanda House – $400.00
  • Balanda Cabins – $150.00

CCTV cameras are in operation throughout the park. In accordance with applicable legislation, we reserve the right to protect our lawful interests and deter security incidents such as theft, vandalism, unruly behaviour, and violence. Any criminal activity will be reported to Police along with the footage.

CHECK IN Powered and Unpowered sites – 11am. Ensuite Sites & Accommodation – 2pm  

LATE ARRIVALS If you are arriving after business hours, please contact reception prior to your arrival to make alternative arrangements. Full payment & the security bond is required for all after hours check-ins.

COVID-19 CHECK IN Please scan the QR code on your arrival (located on reception door). 

CHECK OUT Check out is strictly 10am. Late check outs must be confirmed with reception (fees apply). 

KEY RETURN Please return your key to the reception on check out, alternatively place it in the key drop box at the front of the reception office.

SITE NUMBER/ROOM NUMBER Whilst we do our best to accommodate a preferred site or room number, these are not guaranteed.  Management reserves the right to relocate or change the site number and/or accommodation number after booking. 

MINIMUM NIGHTS Minimum nights stays apply on weekends and a minimum booking period applies over special events.

VEHICLE SPEED The safety of our guest is most important. Please drive at a maximum of 5km (walking pace) whilst in the park & always watch for children & pedestrians. All roads within the park are shared by pedestrians and motorists. 

BOOMGATE A boom gate code is created for EACH VEHICLE registered to the site or room and is unique to the vehicle’s registration number. Do not give your code to anyone else or it will be removed from the system. CCTV is in operation at the Boom Gate. Do not tailgate!

PARKING Please park your vehicle, motorbike, boat, trailer etc. in designated parking areas only. Parking is NOT permitted on lawns, gardens, or vacant sites. Parking is at your own risk.

VISITORS must report to reception, register their visit & complete the COVID-19 QR Code check in. Visitor parking is in the public car park area. Visitors must vacate the park by 8pm. Please ensure you inform your visitors of this policy.

WATER We rely on bore water (potable), please be water smart. There are no boat, caravan or carwash facilities at Dundee Beach. Please do not wash out your boat or fishing equipment on sites, please consider the smell & debris left behind.

SEPTIC TOILETS We are on a septic system. Please ONLY flush toilet paper! NO sanitary products, wipes, paper towels or hair.

SECURING YOUR SITE/CABIN Whilst Park management do their best to ensure a safe and secure environment, it is highly recommended that guests take the precaution of securing items of value during the day and night. Any monies or other valuables, goods or vehicles that belong to you or your party, or which you or your party bring in or on to the park (including any car park facilities) remain your responsibility and we are not responsible for their safekeeping. Please ensure to lock your vehicle and remove any valuables.  Lost property will be held by the park for 1 month from departure date, if not collected it will be donated or disposed of.

CLEANING AND DAMAGES Please be considerate of others and ensure your accommodation or site and belongings are always kept secure and tidy. By entering the park guests agree to leave their accommodation or site and any facilities used in sound, clean and tidy condition.  If the accommodation or site is found to be excessively dirty an additional cleaning cost will be charged to your credit card @ $60 per hour. All damages, breakages, or losses to the property of the park, including furniture and furnishings, are to be reported and paid for by the guest.  Any faults or breakages discovered by the guests must be reported within one (1) hour of arrival or we may consider damages to be the responsibility of the guest.

SMOKING is not permitted in or around facilities (this includes all accommodation types, amenities, laundry, BBQ or swimming pool areas). Please be considerate of all guests when deciding to smoke in the park.  If found to have smoked in any of our accommodation a cleaning charge of $500 will be charged to your credit card.

POOL The pool is for the enjoyment of guests only & is open from 7am to 8pm daily. Please be considerate of others and observe Pool Rules.  The supervision of children is important for their safety and to ensure they do not disturb other guests in the pool. 

BBQs There are four free BBQs at the park for guest use only. Please clean your BBQ after use and leave the area tidy for the next guest.

AMENITY BLOCK The amenities block is for guests use only. You will be provided with an access code at check in. The code is changed routinely, and you will receive a text message when the code is changed.

CHILDREN The Park and its facilities are provided for the enjoyment of you and your children. The supervision of your children is important for their safety and to ensure they do not disturb other people in the park.  Children must be accompanied by an adult when visiting the amenities block or pool.

PETS We are pet friendly in our caravan and camping sites only, and at Managements discretion. Pets are strictly prohibited from all accommodation types and areas. If found to have a pet in any of our accommodation a cleaning charge of $500 will be charged to your credit card.

You are not permitted to bring your pet to the park unless you agree to the dog guidelines and conditions.  The Pet Owner is required to complete the ‘Pet Owners Agreement Form’ prior to entry to the park.

For health and safety reasons pets are not allowed in any common areas of the park.  This includes the BBQ area, amenities area, pool area, or around any accommodation areas. Pets cannot be left in cars, the back of Utes, boats or tethered to cars. 

BIKES, SCOOTERS, SKATEBOARDS, ROLLER SKATES & ROLLER BLADES Helmets should always be worn and must be ridden with extreme care. Children should be supervised to ensure their safety when undertaking these activities. Management cannot accept responsibility for any injuries incurred through accidents whilst in the park. No bike riding, skating or ball games in or around the amenities block at any time.

QUADS/ATVS/MOTORBIKES Please complete disclaimer & agreement to T&Cs prior to bringing to park.   

SITES A site charge is based on 2 people, with a maximum of 4 adults (extra charges apply) per site & a maximum of 2 cars per site. All vehicles & equipment must be contained within your site. Caravans, camper trailers etc. must park with the drawbar to the road. All persons under 18 years must be accompanied by a parent or legal guardian.

EXTRA PERSONS The number of guests on a site or in accommodation must not exceed the number declared at the time of booking. Please ensure you check with reception in relation to the number of guests we allow in each accommodation type. Extra person charges apply.

ROOM SERVICING Accommodation is not serviced daily unless specified or arranged separately with the park. Additional charges may apply.

NOISE The enjoyment of our park and its facilities by all guests is important to us. Please assist by being considerate to your neighbours and by restricting noise from radios, televisions, and social gatherings. Noise curfew is 10pm. Unruly behaviour, excessive noise, drunkenness, or offensive language may result in eviction. In the event of eviction all monies will be forfeited. 

GENERATORS We only allow generators in unpowered sites between 8am and 10pm.

CAMPFIRES Having a campfire is a quintessential part of camping, but we need to ensure it is done safely & does not impact fellow campers!

Small, contained fires are permitted on NON-FIRE BAN days and only in the SPECIFIED park areas. A communal fire pit is centrally located in the recreation area for all guests to enjoy.

Personal campfires are not allowed in powered or ensuite sites, or any accommodation areas or any other area in the park. 

Personal campfires are only permitted in unpowered sites, and you must have your own raised Brazier or Fire Pit. This means that it must be off the ground and fully contained! It remains the guest responsibility to ensure grass beneath the fire pit cannot become scorched or burnt. $100 fine will be imposed to repair any affected area.

The following rules must be adhered to for Personal or individual Campfires in Unpowered sites:

  1. Positioning – Campfires should be positioned in cleared areas, set up your fire downwind and where there are no overhanging branches, minimal grass, and scrub. Ensure the campfire is a safe distance from tents, vehicles & tow vehicles and that any other camping equipment is stored well away from it – especially flammable items such as gas cylinders and fuel cans.
  2. Starting – Start your campfire using appropriate ignition source and firelighter, paper, and small kindling. Never use any kind of flammable liquids (such as petrol) on a fire to get it started. Ensure the fire stays a controllable size.
  3. Extinguishing – Put your campfire out with water when you have finished with it. Use the water from your washing up or fill a bucket of water to put your campfire out. It is the responsibility of the guest to extinguish and dispose of coals safely and firewood.  We do not allow coals to be disposed on the ground or under trees in the caravan park.
  4. Monitoring – Never leave your campfire unattended. Ensure all children are supervised around campfires and never leave children unattended at a campfire. Any campfire left unattended for any period of time, particularly overnight, should be extinguished by using a bucket of water. Never leave cooking unattended and always secure matches and lighters.
  5. Weather & Fire restrictionsensure you keep updated about the weather and fire restrictions. A fire ban may be declared for either the whole or part of the Territory for a period of up to 24 hours when fire conditions are very dangerous. Bans are announced on local radio and by roadside signs in built-up areas.

FISH, CRAB CLEANING & DISPOSAL There are NO fish/crab cleaning facilities located in the park. These facilities are located at the Boat Ramp, and this includes the disposal of fish, crabs, prawns, or bait.

COOKING Please DO NOT cook fish, crabs, prawns, or curries in any of our accommodation, there are BBQ facilities for this purpose. Additional cleaning cost will be charged to your credit card @ $60 per hour.

PHOTOGRAPHY By entering our Holiday Park, you and your child/children consent to being photographed from time to time using the facilities for the purposes of being included in promotional material of Dundee Beach Holiday Park. 

PARK MANAGERS DISCRETION Park management has the right to direct any park patron (including their guests, visitors, and invitees) to leave the park if the person refuses to comply with Park Rules. In the event of eviction all monies will be forfeited.

Cancellations & Refund Policy:

ALL cancellations are subject to a $35 administration fee and must be received in writing to  info@dundeebeachholidaypark.com.au

EARLY DEPARTURES & NO SHOWS No refunds are given for unused portions of your booking, including no-shows and early departures or cancellations where you or your party has arrived at the park. A no-show is when you do not check-in on the day of your booking. All monies paid will be forfeited.

CANCELLATIONS DUE TO POOR WEATHER Will ONLY be refunded as set outlined in our cancellation & refund policy below.

CANCELLATIONS DUE TO CYCLONE WARNING OR WATCH Are fully refundable less the $35 administration fee or the full amount can be held as a credit for future bookings (to be used within 12 months). 

BOOKING DATE CHANGE Booking dates can be changed once from the scheduled arrival date (to be used within 12 months) free of charge provided 72 hours’ notice is given. Date changes within 72 hours or any further date change requests incur a $35 administration fee.

DEPOSITS & PREPAYMENTS Where a deposit or prepayment is to be refunded, a $35 administration fee is charged. Alternatively, the total refund amount may be transferred to a future booking (to be used within 12 months) and no administration fee will apply provided 72 hours’ notice was given. 

CANCELLATION – HIGH SEASON01 March to 31 October inclusive & Special Events

Cancellations providing more than 21 days’ notice in relation to the scheduled arrival date are refundable, excluding the $35 administration fee.

Cancellations inside 21 days of the scheduled arrival date will result in forfeiture of the first night’s tariff unless the site/accommodation can be rebooked, excluding the $35 administration fee.

CANCELLATION – LOW SEASON – 01 November to 29 February inclusive & excludes Special Events

Cancellations providing more than 72 hours’ notice in relation to the scheduled arrival date are refundable, excluding the $35 administration fee.

Cancellations inside 72 hours of the scheduled arrival date will result in forfeiture of the first night’s tariff unless the site/accommodation can be rebooked, excluding the $35 administration fee.

SPECIAL EVENTS include Easter, All Long Weekends, Christmas and New Year, Group functions/bookings & Fishing Competitions.

PROMOTIONAL BOOKINGS Subject to availability for new bookings only. Cannot be used in conjunction with any other offer. Must quote promo code at time of booking. Please note that blackout dates may apply over school holidays, public holidays, long weekends, and local special events. Offer valid for both online and phone bookings. Discount is based on the standard rate, does not include extra guests. Booking is non-refundable. Full payment is required at the time of booking. Offer may be changed or cancelled at any time without notice.

Our Tariffs Are Subject to Change Without Notice and Therefore Any Increase in Updated Prices Would Be Implemented to Existing Bookings Without Prior Notice

BOOKING TERMS & CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE

 

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