Booking Terms and Conditions
All bookings are accepted on the basis that you have read, understood, and agree to our Terms & Conditions.
BOOKING TERMS & CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE
All bookings are accepted on the basis that you have read and agree to our Terms & Conditions. Management reserves the right to amend or alter prices, sites, and conditions at any time without notice.
DUNDEE BEACH HOLIDAY PARK – 20 Dundee Place, Dundee Beach NT 0840
PRIMARY GUEST
A ‘Primary Guest’ is required for each accommodation type and is responsible for all occupants at the accommodation type. The ‘Primary Guest’ is the person whose name appears on the reservation confirmation and is responsible for understanding our Terms & Condition. The Primary Guest must provide their credit card for the security bond and is aware any additional costs will be charged to their credit card without notification. On check-in, you may also be required to verify your identity with photographic identification.
All guests agree to abide by ‘House Rules’ posted in our accommodation, pools, camp kitchen & common areas, and must supervise their children to ensure they comply with such rules.
TARRIFFS
All tariffs are subject to change without notice. All rate changes will be applied to existing bookings without prior notice unless the booking is paid for in full at the time of booking.
DEPOSITS & PAYMENTS
Full payment is required at the time of booking unless a payment schedule has been arranged with reservations staff. All future bookings require a minimum 30% deposit with full payment required 28 days prior to arrival date. Full payment is required for Special Event periods. All bookings are subject to rate changes until full payment has been received. All fees are paid in advance.
ACCOMMODATION SECURITY BOND
All accommodation reservations must have a valid Visa or MasterCard upon check in. A pre-authorisation security bond of $300 is required and is refundable on departure following an inspection of the accommodation. Any additional cleaning charges will be charged at $60 per hour (minimum 1 hour), damages, breakages, theft and/or loss is the responsibility of the primary guest and will be deducted from the bond without notification. Depending on your bank, it may take up to 3-10 business days for your security bond release.
CCTV
CCTV cameras are in operation throughout the park. In accordance with applicable legislation, we reserve the right to protect our lawful interests and deter security incidents such as theft, vandalism, unruly behaviour, and violence. Any criminal activity will be reported to Police along with the footage.
TRAVEL INSURANCE
We recommend that our guests purchase Travel Insurance to help safeguard you and your travels in the event of unforeseen circumstances, amendment & cancellation costs. Ensure your Travel Insurance policy includes cover for flights and accommodation, amendment & cancellations, accident & illness including COVID 19, medical evacuation, hire car excess, luggage, theft and travel delays.
CANCELLATIONS & REFUND POLICY:
ALL cancellations requesting refunds are subject to a $35 administration fee and all requests to cancel must be received in writing to [email protected]
NO refunds apply for late cancellations or for amendments to bookings following check-in. This means that if you choose to leave earlier than expected after you have checked in, you are not entitled to a refund.
CANCELLATIONS DUE TO POOR WEATHER
The Wet Season is from 01 November to 30 April each year – it is not unusual for extended periods of wind or rain including monsoons during this period.
The Dry Season is from 01 May to 31October each year – whilst the weather is generally calm during these months it is not unusual to have periods of strong winds or storms.
We do not provide refunds or credits due to the weather e.g., ‘it’s windy’, or ‘It’s raining’, or ‘my fishing charter has been cancelled’.
CANCELLATIONS DUE TO TROPCIAL CYCLONE
In the event of an ‘Advice’ warning or a ‘Watch & Act’ warning we can provide a full credit for future booking (valid for 12 months). In the event of an ‘Emergency’ warning we can provide a refund less the $35 administration fee or a full credit for future booking (valid for 12 months).
CANCELLATION – HIGH SEASON
01 March to 31 October & Special Events (outlined below)
Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are refundable, excluding the $35 administration fee.
Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of the first night’s tariff unless the site/accommodation can be rebooked, excluding the $35 administration fee.
Cancellations inside 7 days of the scheduled arrival date will result in forfeiture of the first night’s tariff and are subject to the $35 administration fee.
Cancellations inside 72 hours of the scheduled arrival date will result in forfeiture of the booking.
CANCELLATION – LOW SEASON
01 November to 29 February & excludes Special Events (outlined below)
Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are refundable, excluding the $35 administration fee.
Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of the first night’s tariff unless the site/accommodation can be rebooked, excluding the $35 administration fee.
Cancellations inside 7 days of the scheduled arrival date will result in forfeiture of the first night’s tariff and are subject to the $35 administration fee.
Cancellations inside 48 hours of the scheduled arrival date will result in forfeiture of the booking.
SPECIAL EVENTS
Special Events include all long weekends, Easter, Christmas, New Years, school holidays, group bookings, corporate functions/bookings, fishing competitions and local events.
BOOKING DATE CHANGE
We provide one booking date change from the original scheduled arrival date free of charge provided more than 14 days’ notice is given and there is no change to the number of nights booked. Date changes between 14 days and 72 hours of arrival incur a $35 administration fee & are subject to forfeiture of the first night’s tariff unless the site/accommodation can be rebooked. Date changes within 72 hours of arrival forfeit the entire booking and are non-refundable. Booking date changes requesting refunds are subject to a $35 administration fee.
EARLY DEPARTURES & NO SHOWS
No refunds are given for unused portions of your booking, including early departures for any reason, cancellations where you or your party has arrived at the park or no shows. A no-show is when you do not check-in on the day of your booking. All monies paid are forfeited.
PROMOTIONAL BOOKINGS
Are subject to availability and for new bookings only. Cannot be used in conjunction with any other offer. Must quote promo code at time of booking. Please note that blackout dates apply over special events. Offer valid for both online and phone bookings. Discount is based on the standard rate, does not include extra guests. Booking is non-refundable. Full payment is required at the time of booking. Offer may be changed or cancelled at any time without notice.
PARK RECEPTION OPEN EVERY DAY
8am to 5pm (High Season)
8am to 4pm (Shoulder Season)
8am to 2pm (Low Season)
PARK FACILITIES
Park facilities are for the enjoyment of IN-HOUSE GUESTS ONLY.
Our facilities include two swimming pools, modern amenities, dump point, wheelchair and mobility aid accessible facilities, guest laundry, camp kitchen, BBQs & outdoor dining area, crab cooking facilities, communal fire pit, movie nights, tour bookings, book exchange, boat ramp, beachside Tavern, convenience store & fuel, beachfront location, Telstra mobile coverage only.
CHECK IN
Dundee Beach Holiday Park – Reception.
Powered and Unpowered sites – 11am
Ensuite Sites – 11am (however the Ensuite may not be ready until 2pm)
Accommodation – 2pm
KEYS
Guests are responsible for the safekeeping of their keys. If you require key access from the on-call staff member after 7:30pm, you will be charged a service fee of $60.00.
Keys must be returned to reception or placed in the key drop box at the front of the reception office. Lost, damaged or non-return of keys will incur a $50 replacement fee.
LATE ARRIVALS
If you are arriving after business hours, please advise reception as soon as possible to make alternative arrangements. Please ensure you have provided all vehicle registrations numbers for boom gate access. Full payment & the security bond is required for all after hours check-ins.
CHECK OUT
Check out is strictly 10am. Late check outs must be confirmed with reception (fees apply).
YOUR DEPARTURE
We ask that your accommodation and/or site is left in sound, and tidy manner. Dishes, rubbish removal and cleaning cooking debris are not part of our usual housekeeping practices and are the responsibility of the guest/s. Please wash dishes or if available put them into the dishwasher and switch on prior to departure. Remove any rubbish and place in the outside bins provided. Please be aware that an excess cleaning fee will be deducted from the security bond for any service that requires extra time cleaning at a rate of $60 per hour.
NOISE
Noise curfew is strictly 10pm. Please be considerate to your neighbours by restricting noise from radios, televisions, and social gatherings after 10pm. Parties on the premises are strictly not permitted. We reserve the right to terminate your occupancy immediately for excessive noise, drunkenness, offensive language, damage or nuisance behaviour. In the event of eviction all monies will be forfeited.
GROUP BOOKINGS
Group bookings cannot be made online, please email [email protected] with you group booking request. Please note we are not able to guarantee groups being next to or near each other during our Peak Season or long weekends. We will continue to accept requests to be near friends or relatives, but we make no guarantee this will be the case.
SITE NUMBER/ROOM NUMBER
Whilst we do our best to accommodate a preferred site or room number, these are not guaranteed. Management reserves the right to relocate or change the site number and/or accommodation number after booking.
SITES
A site charge is based on 2 people, with a maximum of 4 adults (extra charges apply) per site & a maximum of 2 cars per site. All vehicles & equipment must be contained within your site. Caravans, camper trailers etc. must park with the drawbar to the road. All persons under 18 years must be accompanied by a parent or legal guardian.
EXTRA PERSONS
The number of guests on a site or in accommodation must not exceed the number declared at the time of booking. All sites & accommodation have a maximum occupancy to ensure the comfort & safety of all guests. Our 1BR Bungalows are certified for two guests, and our 2BR Bungalows are certified for four guests. We allow one infant (3 years or under) to stay with the parents or in a porta cot. An extra bed can be provided for our 2BR Bungalows for a child (4years to 15 years). Please ensure you check with reception in relation to the number of guests we allow in each accommodation type.
MINIMUM NIGHTS
Minimum night stays apply on weekends and a minimum booking period applies during peak season and special events.
BOOMGATE
A boom gate code is created for each vehicle registered to the site or room and is unique to the vehicle’s registration number. Enter your boom gate number even if the gate is up. Do not give your code to anyone else or it will be removed from the system. CCTV is in operation at the boom gate. Do not tailgate!
PARKING
Please Park your vehicle, motorbike, boat, trailer etc. in designated parking areas only. Parking is not permitted on lawns, gardens, or vacant sites. Parking is at your own risk.
VEHICLE SPEED
The safety of our guests is most important. Please drive at a maximum of 10km (walking pace) whilst on the property & always watch for children and pedestrians. All roads within the park are shared by pedestrians and motorists.
CLEANING, MAINTENANCE & DAMAGES
By entering the park guests agree to leave their accommodation or site and any facilities used in sound and tidy condition. All guests are liable for any loss or damages to the park property. If you notice any faults or damage to the property, please report this to reception immediately or we may consider damages to be the responsibility of the guest. All damages, or breakages, or losses to the property and/or furniture/furnishings are to be reported to the reception and paid for by the guest. Damage not paid for will be charged to your card without notice.
ACCOMMODATION FURNITURE – DO NOT MOVE
Please do not move or rearrange your accommodation furniture as this can cause damage to the furniture and to the accommodation building (walls, floors etc.). All damages, or breakages, or losses to the property and/or furniture/furnishings are to be reported to the reception and paid for by the guest. Damage not paid for will be charged to your card without notice.
GUEST PROPERTY & SECURING YOUR SITE/ACCOMMODATION
It is highly recommended that guests take the precaution of securing items of value during your stay. Any monies or other valuables, goods or vehicles that belong to you or your party remain your responsibility and you are responsible for their safekeeping. Please ensure to lock your vehicle and remove any valuables.
No responsibility is taken for guests’ personal property left on the premises. Lost property will be held by the park for one month from departure date, if not collected it will be donated or disposed of. A handling fee of $30.00 plus postage will be charged when guests request lost property to be returned by post.
We do not accept liability for failure of services or equipment outside our control e.g., weather, power outage, ants etc.
SMOKING
Smoking is not permitted in or around park facilities (this includes inside all accommodation types, amenities, ensuites, laundry, camp kitchen and barbeque area or swimming pool areas). Please be considerate of all guests when deciding to smoke in the park and dispose of cigarette butts appropriately in either an ashtray or in the rubbish bin. Smoking is permitted on guests’ balconies, please ensure the front doors are closed and use the ashtrays provided. If found to have smoked in any of our accommodation a charge of $300 applies for the cleaning & deodorising of the accommodation.
PETS (DEFINED AS DOGS AND CATS ONLY)
We are pet friendly in our CARAVAN AND CAMPING SITES ONLY, and with prior approval of management. Pet owners must read and electronically sign the ‘Pet Owner Agreement Form’ prior to entering the park. You will be asked to remove your pet from the park if your pet becomes aggressive or causes nuisance (constant barking is one) to other people or pets, or for any breech of the park pet policy.
PETS ARE PROHIBITED FROM ALL ACCOMMODATION TYPES OR INSIDE ENSUITE BUILDINGS. If found to have a pet in any of our accommodation or in an ensuite building a charge of $300 applies for the cleaning & deodorising of the accommodation or ensuite.
PETS ARE NOT PERMITTED IN ANY COMMON AREAS OF THE PARK. This includes reception, camp kitchen & barbeque area, amenities, pool/s, or around any accommodation areas. Pets cannot be left in cars, on the back of Utes, boats or tethered to cars.
LINEN – ACCOMMODATION
All linen is provided in our accommodation except for pool towels. Please ensure you have informed reception in advance of your preferred bed configuration as all beds are pre-made before guest arrival. A linen change/service will be offered if your stay is for more than 7 nights.
GUEST AMENITIES – ACCOMMODATION
A complementary starter pack of tea, coffee, sugar, dish washing liquid, toiletries and toilet paper is provided for your arrival but please note these are not restocked during your stay. Additional items can be purchased at reception, or you can purchase prior to your arrival.
GUEST AMENITIES – ENSUITE SITES
A complementary soap and toilet paper is provided for your arrival but please note these are not restocked during your stay. Additional items can be purchased at reception, or you can purchase prior to your arrival. Ensuites are not serviced and do not come with cleaning equipment.
ROOM SERVICING
Accommodation and Ensuites are not serviced unless specified or arranged in advance with reception staff, additional charges apply.
CHILDREN
The Park and its facilities are provided for the enjoyment of you and your children. The supervision of your children is important for their safety and to ensure they do not disturb other people in the park. Children must be accompanied by an adult when visiting common areas such as the camp kitchen, amenities block or pool/s.
VISITORS
ALL VISITORS MUST REPORT TO RECEPTION ON ARRIVAL. We will require photo identification & your visitors will need to provide the guest’s name, site/accommodation number to our reception staff. For security & safety visiting hours are between 8am and 8pm. Visitors may not bring any vehicles into the park and must park their car/s in the public car park. Visitors must abide by the same house rules, terms and conditions. The ‘primary guest’ is responsible for the actions of their visitor/s. All visitors are at the discretion of the park manager and may be asked to leave at any time.
POOL
The pools are for the enjoyment of IN-HOUSE GUESTS ONLY. The front pool is open during daylight hours, no one is allowed into the pool area after dark. The camp kitchen pool is open from 7am to 10pm. There is no lifeguard on duty. Please be considerate of others and observe the Pool Rules. STRICTLY NO GLASS is permitted in the pool/s. We do not allow parties to be undertaken in the pool. The supervision of children is important for their safety and to ensure they do not disturb other guests in the pool. Children under the age of 15 years must be under the supervision of a responsible adult.
CAMP KITCHEN & BBQ FACILITIES
The use of the park’s camp kitchen and barbeque area is permitted between the hours of 7am and 10pm daily. Please leave the area in a sound, clean and tidy condition. This includes the cleaning of barbeques and cooking equipment following use. Please consider other guests who will utilise the facilities after you. Children under the age of 15 years must be under the supervision of a responsible adult.
FISH & CRAB CLEANING & DISPOSAL
Please refrain from cleaning fish/crab etc. in the park. There are facilities at the Boat Ramp specifically for this purpose. This includes the disposal of fish, crabs, prawns’ bait etc. Please consider the unwelcome smell and insects this attracts. Please be aware that an excess cleaning fee will be deducted from the security bond.
COOKING
Please refrain from cooking fish, crabs, prawns, or curries in any of our accommodation, there are facilities in camp kitchen for this purpose. It is very difficult to remove the smell from this type of cooking from inside the accommodation & it can impact the next guests stay or the accommodation can be deemed unsuitable for letting. Please be aware that you may forfeit your security bond, or an excess cleaning fee will be deducted from the security bond.
RECREATIONAL ACTIVITIES
Management wishes to inform guests and other persons who engage in recreational activity, within the holiday park, that the pursuit of such activities may result in harm or personal injury. All persons who engage in a recreational activity do so at their own risk.
BIKES, SCOOTERS, SKATEBOARDS, eRIDEABLES, ROLLER SKATES & ROLLER BLADES
Helmets should always be worn, and equipment must be ridden with extreme care and at walking pace within the park. Children should be supervised to ensure their safety when undertaking these activities. No bike riding, skating, or ball games in or around the amenities block, accommodation areas, camp kitchen or barbeque area. Management cannot accept responsibility for any injuries incurred through accidents whilst in the park.
QUADS/ATVS/MOTORBIKES
Please request a copy of our Quad/ATVS/Motorbike Terms & Conditions. The disclaimer and agreement to these terms must be completed prior to bringing them to the park.
SEPTIC TOILETS
We are on a septic system. Please ONLY flush toilet paper! NO sanitary products, wipes, paper towels or hair. Please use the bins provided to dispose of these products.
AMENITY BLOCK
The amenities block is for IN-HOUSE GUESTS ONLY. You will be provided with an access code at check in. Please do not share this code with other people. The code is changed routinely, and you will receive a text message when the code is changed. Children under the age of 12 years must be under the supervision of a responsible adult.
WATER
We rely on bore water (potable), please be water smart! In line with water conservation measures the cleaning of equipment such as vehicles, boats, caravans, trailers etc. is only permitted by hand washing with a bucket. Please refrain from using a hose or Gerni to wash your equipment. This should be completed at an appropriate car wash facility following your departure. Please do not wash out fish debris from your boat or equipment in the park. Please consider the smell & debris that is left behind.
GREY WATER
Grey water is allowed to be run onto the ground, but you need to be considerate of your neighbour’s and place the grey water hose in a position that it doesn’t affect anyone around you. Please DO NOT direct your grey water on our trees.
DUMP POINT
The dump point is located at the back of the camp kitchen/recreation building and is for IN-HOUSE GUESTS ONLY. Please leave the dump point area clean and tidy. Please do not empty cassettes in our toilets or ensuites building or an excess cleaning fee will be charged.
REFUSE
Please bag and wrap your garbage before placing in the provided rubbish bins. Please do not place fish, bait, crabs, prawns etc. in the park bins, there are bins at the boat ramp for this.
RECYCLING
Please recycle where possible. We are only able to recycle the following products: aluminium cans; glass bottles (but not wine bottles); soft plastic drink bottles & plastic water bottles (lids removed).
INTERNET & WIFI
Please understand that due to our location we do not enjoy the internet services found in the city and do not offer WIFI. Telstra is the only mobile carrier in Dundee Beach area, and we recommend having your own WIFI boosting system. There is no NBN and only one Telstra mobile tower to service the Dundee Beach area.
TV RECEPTION
Our accommodation & camp kitchen is connected to Digital TV with access to free to air stations. If you are staying in the caravan park you will require a satellite TV system. Both Digital and Satellite TV do experience disruptions most commonly due to wind or storms.
DEFIBRILLATOR
An automated external defibrillator (AED) is located on the back wall inside the Guest Laundry at the Camp Kitchen.
GENERATORS
We only allow generators in unpowered sites between 8am and 8pm.
TREES
We have many new trees which need to be observed when driving around the park. Please take care when parking and refrain from tying ropes or lines to trees or climbing on trees. Please do not put hot ashes, grey water or any other products or matter on our trees. Native trees are susceptible to many products, detergents etc. Please be aware the primary guest is responsible for any damage caused to property.
POWER OUTAGES
Power outages and surges are not uncommon in the Top End. If power does not automatically restore, Power & Water will try a reset within 15 minutes of the outage. In most circumstances this fixes the outage. If power is not restored the generator will be started by authorised staff. This may take up to 1 hour after the initial outage.
ANTS
Ants are commonly encountered in households & the great outdoors right across the Top End (in fact Australia). Although native species can sometimes create a problem it is generally the introduced species that are persistent & difficult to control. Aside from getting into your food, they can also nest in power sockets and chew on electrical wiring. The good news is there are many preventative measures available online that can help minimise the impact of ants during your travels e.g., removing access to food and water; clean up spilled food straight away; bag & wrap refuse and empty bins regularly to name just a few.
MOZZIE AND MIDGE MANAGEMENT
When travelling in the Top End download the Mangrove Biting Midge & Salt Marsh Mosquito pest calendar for peak times. The Mangrove Biting Midges are very hard to see and are most prevalent 3 days either side of the full moon and, to a slightly lesser extent, 3 days either side of the new moon but they are commonly felt throughout the year. Lighting of citronella candles or mosquito coils work reasonably well but we recommend covering up with protective clothing at peak times especially at dawn and dusk. Repellent spray is also commonly used, make sure you use DEET repellent (15-20%). Us locals don’t leave home without our Thermacell! What’s that you ask? It’s a device that emits a repellent and keeps Mozzies & Midges at bay, and yes it works!
PHOTOGRAPHY
By entering our Holiday Park, you and your children consent to being photographed from time to time using the facilities for the purposes of being included in promotional material of Dundee Beach Holiday Park.
FIREWORKS
Every year on 1 July Territorians come together to celebrate Territory Day. The NT remains the only jurisdiction in Australia to allow the public sale, use & possession of fireworks during an approved period. Use of fireworks is only allowed between 6pm and 11pm, on 1 July. To ensure you are doing the right thing please refer to https://territoryday.nt.gov.au/faqs/ Please note – we DO NOT allow fireworks to be used within the Holiday Park or neighbouring staff areas.
CAMPFIRES
Small, contained fires are permitted on non-fire ban days and ONLY at the communal fire pit centrally in the camp kitchen or if you have booked an unpowered site. There are some fire pits provided in the unpowered area or you can use your own raised Fire Pit (this means that it must be off the ground and fully contained). It remains the primary guests’ responsibility to ensure the grass beneath the fire pit cannot become scorched or burnt!
We do not allow campfires on the ground or coals to be disposed of on the ground or under trees in the park. Campfires are NOT PERMITTED in powered sites, ensuite sites, accommodation areas or any other part of the park.
The following rules must be adhered to for personal campfires in Unpowered sites:
- Positioning – Campfires should be positioned in cleared areas, set up your fire downwind and where there are no overhanging branches, minimal grass, and scrub. Ensure the campfire is a safe distance from tents, vehicles etc. and that camping equipment is stored well away from it – especially flammable items such as gas cylinders and fuel cans.
- Starting – Start your campfire using appropriate ignition source and firelighter, paper, and small kindling. Never use any kind of flammable liquids (such as petrol) on a fire to get it started. Ensure the fire stays a controllable size.
- Extinguishing – Put your campfire out with water when you have finished with it. Use the water from your washing up or fill a bucket of water to put your campfire out.
- Monitoring – Never leave your campfire unattended and ensure children are supervised at all times! Never leave cooking unattended and always secure matches and lighters. Any campfire left unattended for any period of time, particularly overnight, will be extinguished.
- Weather & Fire restrictions – ensure you keep updated about the weather and fire restrictions. A fire ban may be declared for either the whole or part of the Territory for a period of up to 24 hours when fire conditions are very dangerous. Bans are announced on local radio and by roadside signs in built-up areas.
A fee of $100 will be charged to your credit card to repair any damage caused to any affected area. It is the responsibility of the guest to extinguish and dispose of firewood and coals safely! If you see anyone doing something wrong, please report this to a staff member.
PARK MANAGERS DISCRETION
Park management has the right to direct any park patron (including their guests, visitors, and invitees) to leave the park if the person refuses to comply with Park Rules. In the event of eviction all monies will be forfeited.