Booking Terms and Conditions

Acceptance of a booking is acknowledgement and agreement to the Booking Terms & Conditions of Dundee Beach Holiday Park.

 

Reception Opening Hours:

‍Open everyday from – 8:00am to 5:00pm

Booking Terms & Conditions:

Acceptance of a booking is acknowledgment and agreement to the Booking Terms & Conditions of Dundee Beach Holiday Park.

FEES Full payment is required at the time of booking unless a payment schedule has been arranged with reservations staff.  All future bookings require a minimum 20% deposit with full payment required 4 weeks prior to arrival date. All bookings are subject to rate changes until full payment has been received. All fees are paid in advance.

CCTV CCTV cameras are in operation 24/7 throughout the park. In accordance with applicable legislation, we reserve the right to protect our lawful interests and deter security incidents such as theft, vandalism, unruly behaviour, and violence. Any criminal activity will be reported to Police along with the footage.

CHECK IN Powered and Unpowered sites – 11.00am. Ensuite Sites and Cabins 2.00pm

LATE ARRIVALS If you are arriving after business hours, please contact the reception office prior to your arrival to make alternative arrangements. Full payment is required for all afterhours check-ins.

COVID-19 CHECK IN Please scan the QR code on your arrival (located on reception door). 

CHECK OUT Check out is strictly10am for sites and cabins.  Late check-out fees apply, and all late check outs must be confirmed with reception.

KEY RETURN Please return your key to the reception on check out, alternatively place it in the key drop box at the front of the reception office.

ACCOMMODATION BOOKINGS All accommodation reservations must have a valid credit card that will be held securely for the period of the booking. Any damage caused by you or your guests during your stay may be charged to the credit card.

SITE NUMBER/ROOM NUMBER Whilst we do our best to accommodate a preferred site or room number, these are not guaranteed.  Management reserves the right to relocate or change the site number and/or accommodation number after booking.

MINIMUM NIGHTS Minimum nights stays apply on weekends and a minimum booking period applies over special events.

VEHICLE SPEED The safety of our guest is most important. Please drive at a maximum of 5km (walking pace) whilst within the park. Please watch for pedestrians at all times when driving. All roads within the park are shared by pedestrians and motorists.

CHILDREN The park and its facilities are provided for the enjoyment of you and your children. The supervision of your children is important for their safety and to ensure they do not disturb other people in the park.  Children must be accompanied by an adult when visiting the amenities block.

VISITORS All visitors must report to reception before entering the park. Visitors must advise staff whom they are visiting & scan the COVID-19 QR Code to register their visit. Visitor vehicles are not permitted in the park and they must park their vehicles in the public car park. Visitors must vacate the park by 8.00pm. Please ensure you inform your visitors of this policy.

BOOMGATE A boom gate code will be created for you at Check-in and is a unique number for each vehicle registered to the site. Do not give your code to anyone else or it will be removed from the system. Please enter your code every time you enter or exit even if the gates are up. Strictly one vehicle only per code. Please do not tailgate. CCTV is in operation 24/7 at the Boom Gate.

AMENITY BLOCK The amenities block is for guests use only. You will be provided with an access code at check in. The code is changed routinely, and you will receive a text message when the code is changed.

POOL The pool is for the enjoyment of guests only. The supervision of children is important for their safety and to ensure they do not disturb other guests in the pool.  Please observe pool rules and signage.

BBQs There are four free BBQs for guest use only. Please clean your BBQ after use and leave the area tidy for the next guest.

NOISE The enjoyment of our park and its facilities by all guests is important to us. Please assist by being considerate to your neighbours and by restricting noise from radios, televisions and social gatherings after 10pm at night and before 6am in the morning (in the event of eviction all monies will be forfeited).

SECURING YOUR SITE/CABIN Whilst park management do their best to ensure a safe and secure environment, it is highly recommended that guests take the precaution of securing items of value during the day and night. This includes items such as bikes/scooters, fishing equipment and electronics. Dundee Beach Holiday Park takes no responsibility for the loss or damage of any personal items.  Please ensure to lock your vehicle and remove any valuables.  Parking is at your own risk. Lost property will be held by the park for 1 month from departure date, if not collected it will be donated or disposed of.

PETS We are pet friendly in our caravan and camping sites only, and at Managements discretion. Pets are strictly prohibited from all accommodation types and accommodation areas – If found to have a pet in any of our accommodation a cleaning charge of $200 will be charged to your credit card.

Pets are allowed on sites with a maximum of 2 pets per caravan or camping site. Please inform staff if you are bringing pets to the park. The Pet Owner is required to complete the ‘Pet Owners Agreement’ form. For health and safety reasons pets are not allowed in any common areas of the park.  This includes the BBQ area, amenities area, pool area, or around any accommodation areas. Pets cannot be left in cars, the back of utes, boats or tethered to cars.

CLEANING AND DAMAGES Please be considerate of others and ensure your accommodation or site and belongings are kept secure and tidy at all times. By entering the park guests agree to leave their accommodation or site and any facilities used in sound, clean and tidy condition.  If the accommodation or site is found to be excessively dirty, the guests accept they will be charged an excess cleaning fee of $50 per hour.  All guests are liable for any loss or damages to the Park property. All damages, breakages, or losses to the property of the Park, including furniture and furnishings, are to be reported and paid for by the guest.  Any faults or breakages discovered by the guests must be reported within one (1) hour of arrival or we may consider damages to be the responsibility of the guest.

SMOKING Smoking is not permitted in the amenities block, laundry rooms, BBQ area, swimming pool or any accommodation. Please be considerate of all guests when deciding to smoke in the park.  Smoking in cabins or bungalows will incur charges. Anyone caught smoking in any accommodation will be charged a $200 cleaning fee.

SITES A site charge is based on 2 people, with a maximum of 4 adults on any one site and a maximum of 2 cars per site. All vehicles and equipment must be contained within your site. The number of guests per site must be declared at the time of booking. All persons under 18 years must be accompanied by a parent or legal guardian.

EXTRA PERSONS The number of guests on a site or in accommodation must not exceed the number declared at the time of booking. Please ensure you check with reception in relation to the number of guests we allow in our accommodation or per site. Extra person charges apply.

BIKES, SCOOTERS, SKATEBOARDS, ROLLER SKATES & ROLLER BLADES Park patrons are responsible for their children at all times. Bikes, skateboards and scooters must be ridden with extreme care; management cannot accept responsibility for any injuries incurred through accidents whilst in the park. Helmets should be worn at all times. No bike riding, skating or ball games in or around the amenities block at any time.

QUADS/ATVS/MOTORBIKES Please speak with staff and complete the disclaimer prior bringing these to the park.

PARK MANAGERS DISCRETION Park management has the right to direct any park patron (including their guests, visitors and invitees) to leave the park if the person refuses to comply with park rules, causes a nuisance, or interferes with the use and enjoyment of the park (in the event of eviction all monies will be forfeited).

BOATS If you are staying in our accommodation please park your boat in the designated parking areas only. Boats are not permitted to park on or be washed on vacant caravan park sites. There are no boat/carwash facilities at Dundee Beach.

FISH & CRAB CLEANING There are NO fish/crab cleaning facilities located in the park. Please use the fish & crab cleaning facilities located at the Boat Ramp. This includes disposal of fish, crabs and bait.  Please DO NOT cook fish or crabs in any of the accommodation rooms. There are BBQ facilities within the park for this purpose. Additional cleaning costs associated with this apply @ $50 per hour.

GENERATORS We only allow generators in unpowered sites between 8.00am and 8.00pm.

CAMPFIRES Having a campfire is a quintessential part of camping but we need to ensure it is done safely and does not impact fellow campers! Small, contained fires are permitted on non-fire ban days in specified park areas.

A communal fire pit is centrally located in the recreation area for all guests to enjoy. Personal campfires are only permitted in unpowered sites and you must have your own raised Brazier or Fire Pit. This means that it must be off the ground and fully contained. Personal campfires are not allowed in powered or ensuite sites, or any accommodation areas or any other area in the park.

The following rules must be adhered to for Personal or individual Campfires in Unpowered sites:

  1. Positioning – Campfires should be positioned in cleared areas, set up your fire downwind and where there are no overhanging branches, minimal grass and scrub. Ensure the campfire is a safe distance from tents, vehicles & tow vehicles and that any other camping equipment is stored well away from it – especially flammable items such as gas cylinders and fuel cans.
  2. Starting – Start your campfire using appropriate ignition source and firelighter, paper, and small kindling. Never use any kind of flammable liquids (such as petrol) on a fire to get it started. Ensure the fire stays a controllable size.
  3. Extinguishing – Put your campfire out with water when you have finished with it. Use the water from your washing up or fill a bucket of water to put your campfire out. It is the responsibility of the guest to extinguish and dispose of coals and firewood.  We do not allow coals to be disposed on the ground or under trees in the caravan park.
  4. Monitoring – Never leave your campfire unattended. Ensure all children are supervised around campfires and never leave children unattended at a campfire. Any campfire left unattended for any period of time, particularly overnight, should be extinguished by using a bucket of water. Never leave cooking unattended and always secure matches and lighters.
  5. Weather & Fire restrictionsensure you keep updated about the weather and fire restrictions. A fire ban may be declared for either the whole or part of the Territory for a period of up to 24 hours when fire conditions are very dangerous. Bans are announced on local radio and by roadside signs in built-up areas.

PHOTOGRAPHY By entering our Holiday Park, you and your child/children consent to being photographed from time to time using the facilities for the purposes of being included in promotional material of Dundee Beach Holiday Park.

Cancellations & Refund Policy:

ALL cancellations are subject to a $35 administration fee and must be received in writing to  info@dundeebeachholidaypark.com.au

EARLY DEPARTURES Refunds are not available once a stay has commenced.

 NO SHOWS All monies paid will be forfeited.

CANCELLATIONS DUE TO POOR WEATHER Will ONLY be refunded as set outlined in our cancellation & refund policy below

CANCELLATIONS DUE TO CYCLONE WARNING OR WATCH Are fully refundable less the $35 administration fee or the full amount can be held as a credit for future bookings (to be used within 12 months).

BOOKING DATE CHANGE Booking dates can be changed once from the scheduled arrival date (to be used within 12 months) free of charge provided 72 hours’ notice is given. Date changes within 72 hours or any further date change requests incur a $35 administration fee.

DEPOSITS & PREPAYMENTS Where a deposit or prepayment is to be refunded, a $35 administration fee is charged. Alternatively, the total refund amount may be transferred to a future booking (to be used within 12 months) and no administration fee will apply provided 72 hours’ notice was given.

CANCELLATION – HIGH SEASON01 March to 31 October inclusive & Special Events (outlined below)

Cancellations providing more than 21 days’ notice in relation to the scheduled arrival date are refundable, excluding the $35 administration fee.

Cancellations inside 21 days of the scheduled arrival date will result in forfeiture of the first night’s tariff unless the site/accommodation can be rebooked, excluding the $35 administration fee.

CANCELLATION – LOW SEASON – 01 November to 28 February inclusive & excludes Special Events (outlined below)

Cancellations providing more than 72 hours’ notice in relation to the scheduled arrival date are refundable, excluding the $35 administration fee.

Cancellations inside 72 hours of the scheduled arrival date will result in forfeiture of the first night’s tariff unless the site/accommodation can be rebooked, excluding the $35 administration fee.

SPECIAL EVENTS include Easter, All Long Weekends, Christmas and New Year, Group functions/bookings & Fishing Competitions.

PROMOTIONAL BOOKINGS Subject to availability for new bookings only. Cannot be used in conjunction with any other offer. Must quote promo code at time of booking. Please note that blackout dates may apply over school holidays, public holidays, long weekends, and local special events. Offer valid for both online and phone bookings. Discount is based on the standard rate, does not include extra guests. Booking is non-refundable. Full payment is required at the time of booking. Offer may be changed or cancelled at any time without notice.

ALL FEES, TARIFFS, BOOKING TERMS & CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE