Booking Terms and Conditions

Acceptance of a booking is acknowledgement and agreement to the Booking Terms & Conditions of Dundee Beach Holiday Park.

 

Reception Opening Hours:

‍Open everyday from – 8:00am to 5:00pm

Booking Policy:

Acceptance of a booking is acknowledgment and agreement to the Booking Terms & Conditions of Dundee Beach Holiday Park. Some rates and special offers displayed online may not be bookable over the phone. Full payment is required at the time of booking unless a payment schedule has been arranged with reservations staff.

Deposits and Final Payments: All future bookings require a minimum 20% deposit with full payment required 4 weeks prior to arrival date. All bookings are subject to rate changes until full payment has been received.

CCTV: CCTV cameras are in operation at Dundee Beach Holiday Park. In accordance with applicable legislation, we reserve the right to protect our lawful interests and deter security incidents such as theft, vandalism, unruly behaviour, and violence. Any criminal activity will be reported to Police along with the footage.

Accommodation bookings: All accommodation reservations must have a valid credit card that will be held securely for the period of the booking. Any damage caused by you or your guests during your stay may be charged to the credit card.

We do not guarantee site number/room number:  While we do our best to accommodate a preferred site or room number, these are not guaranteed.  Management reserves the right to relocate or change the site number and/or accommodation number after booking.

Check in: Check in is after 2pm for accommodation, 11am for sites.

Afterhours Check in:  If you require an afterhours check-in, please contact the reception office during business hours to make alternative arrangements.  Full payment is required for all afterhours check-ins.

COVID-19 Check In – Please scan the QR code on your arrival (located on reception door). 

Check out: Check out is strictly10am.  Late check-out fees apply, and all late check outs must been confirmed with reception.

Key Return: Please return your key to the reception on check out, alternatively place it in the key drop box at the front of the reception office.

Visitors: All visitors must park their vehicle in the visitor car park located near the boat ramp, report to reception before entering the park & COVID-19 Check In using the the QR Code to register their arrival (located on reception door). All visitors must vacate the park by 8:00pm. Please ensure you inform your visitors of this policy.

Boom-Gate: A boom gate code will be created for you at Check-in and is unique number for each vehicle registered to the site. These codes are NOT to be given or shared with anyone else as the boom gate is for the safety and security of all our guests. CCTV is in operation 24/7 at the Boom Gate – NO tailgating!

Minimum nights: Minimum nights stays apply on weekends from March to October inclusive, and a minimum booking period applies over special event periods.

Caravan/Camp Site Rules:  A site charge is based on 2 people, with a maximum of 4 adults on any one site and a maximum of 2 cars per site.  All vehicles and equipment must be contained within your site. The number of guests per site must be declared & paid for at the time of booking. All persons under 18 years must be accompanied by a parent or legal guardian.

Extra Person Charges:  The number of guests on a site or in accommodation at any one time must not exceed the number of guests declared at the time of booking.  Please ensure you check with reception in relation to the number of guests we allow in our accommodation or on a caravan or camping site. Extra person charges apply.

Pets: We are pet friendly in our Caravan and Camping sites ONLY, and at Managements discretion. Pets are allowed on sites with a maximum of 2 pets per caravan or camping site. Please inform staff if you are bringing pets to Dundee Beach Holiday Park. The Pet Owner is required to complete the ‘Pet Owners Agreement’ form which outlines our Pet T&CS. For health and safety reasons pets are not allowed in any common areas of the park.  This includes the BBQ area, amenities area, pool area, or around any accommodation areas. Pets cannot be left in cars, the back of utes, boats or tethered to cars.

Pets are strictly prohibited from ALL accommodation types, accommodation areas and Park buildings – If found to have a pet in any of our accommodation a cleaning charge of $200 will be charged to your credit card.

Supervision of Children: Parents/Guardians are responsible for their children at all times and are expected to supervise their children.  All children under 12 years must always be accompanied by an adult when utilising the swimming pool and amenities block.

Noise:  For the enjoyment of all guests, please keep noise and music to a minimum. There is to be absolutely no amplified music. Please be respectful of other guests! Our noise curfew is 10:00pm to 7:00am (in the event of eviction all monies will be forfeited).

Behaviour: Dundee Beach Holiday Park reserves the right to evict any guests, visitors or members of the public for any anti-social behaviour, wilful damage, possession or use of illegal drugs, theft, verbal abuse of staff or other guests or the public (In the event of eviction all monies will be forfeited).

Cleaning and Damages: By entering the Park, a guest agrees to leave their accommodation/site and any facilities used in sound, clean and tidy condition.  If the accommodation or site is found to be excessively dirty, the guests accept they will be charged an excess cleaning fee of $50 per hour.  All guests are liable for any loss or damages to the Park property. All damages, breakages, or losses to the property of the Park, including furniture and furnishings, are to be reported and paid for by the guest.  Any faults or breakages discovered by the guests must be reported within one (1) hour of arrival or we may consider damages to be the responsibility of the guest.

Smoking Policy: All buildings at Dundee Beach Holiday Park are non-smoking.  Anyone caught smoking in any accommodation will be charged a $200 cleaning fee.

Fish Cleaning: NO fish cleaning is permitted at Dundee Beach Holiday Park. There is a Fish Cleaning bench available at the Boat Ramp for everyone’s use. Please DO NOT cook fish or crabs in any of the accommodation rooms. There are BBQ facilities within the park for this purpose. Additional cleaning charges at the rate of $50 per hour will be charged for any cleaning costs associated with this.

BBQ Area: There are four free BBQs for guest use. Please clean the barbecue after use and ensure tables and the sink area is left tidy for the next guest.

Boats: If you are staying in our accommodation, you must park your boat in the designated parking areas only and not on caravan park sites. There are no boat/car wash facilities at Dundee Beach.

Pool Area: Open 08:00am until 8:00pm. Children under 12 years of age must be accompanied by a responsible adult (not an older brother or sister) in the swimming pool area.  No glass is to be brought into the pool area.  The pool is for the use of guests only.  No diving, bombing or running.  Management takes no responsibility for children who are unsupervised.

Speed Limit: The speed limit in the park is 10 km/h (unless otherwise indicated). This is walking pace and applies to the entire park.  All roads within the park are shared by pedestrians and motorists. If you fail to observe the speed limit this may result in, you being asked to leave the park.

Quads/ATV’s/Motorbikes: Please speak with staff for T&Cs & complete the disclaimer prior to riding these on the property of Dundee Beach Holiday Park

Personal Generators: We only allow generators in the unpowered sites with strict usage times of 8am – 8pm.

Campfires: Having a campfire is a quintessential part of camping but we need to ensure it is done safely! Campfires are ONLY allowed in Powered and Unpowered sites, and you must have your own Brazier or Fire Pit to have a campfire. We DO NOT allow campfires in ANY of the accommodation areas.

The following rules must be adhered to:

  1. Positioning – Campfires should be positioned in cleared areas, set up your fire downwind and where there are no overhanging branches, minimal grass and scrub. Ensure the campfire is a safe distance from tents, vehicles & tow vehicles and that any other camping equipment is stored well away from it – especially flammable items such as gas cylinders and fuel cans.
  2. Starting – Start your campfire using appropriate ignition source and firelighter, paper, and small kindling. Never use any kind of flammable liquids (such as petrol) on a fire to get it started. Ensure the fire stays a controllable size.
  3. Extinguishing – Put your campfire out with water when you have finished with it. Use the water from your washing up or fill a bucket of water to put your campfire out.
  4. Monitoring – Never leave your campfire unattended. Ensure all children are supervised around campfires and never leave children unattended at a campfire. Any campfire left unattended for any period of time, particularly overnight, should be extinguished by using a bucket of water. Never leave cooking unattended and always secure matches and lighters.
  5. Weather & Fire restrictions – ensure you keep updated about the weather and fire restrictions. A fire ban may be declared for either the whole or part of the Territory for a period of up to 24 hours when fire conditions are very dangerous. Bans are announced on local radio and by roadside signs in built-up areas.

Personal Belongings/Lost Property: Dundee Beach Holiday Park takes no responsibility for the loss or damage of any personal items.  Please ensure to lock your vehicle and remove any valuables.  Parking is at your own risk. Lost property will be held by the park for 1 month from departure date, if not collected it will be donated or disposed of.

Photography:  By entering our Holiday Park, you and your child/children consent to being photographed from time to time using the facilities for the purposes of being included in promotional material of Dundee Beach Holiday Park.

Cancellations & Refund Policy:

ALL cancellations are subject to a $35 administration fee

All cancellation requests must be received in writing to  info@dundeebeachholidaypark.com.au

Early departures: Refunds are not available once a stay has commenced.

No Shows: All monies paid will be forfeited.

Cancellations due to poor weather – will ONLY be refunded as set outlined in our cancellation & refund policy

Cancellations due to Cyclone Warning or Watch – are fully refundable less the $35 administration fee or the full amount can be held as a guest credit for future bookings (to be used within 12 months).

Booking Date Change:  Booking dates can be changed once from the scheduled arrival date (to be used within 12 months) free of charge provided 72 hours’ notice is given. Date changes within 72 hours or any further date change requests incur a $35 administration fee.

Deposits & prepayments:  Where a deposit or prepayment is to be refunded, a $35 administration fee is charged. Alternatively, the total refund amount may be transferred to a future booking (to be used within 12 months) and no administration fee will apply provided 72 hours’ notice was given.

Cancellation – High Season01 March to 31 October inclusive & Special Events (outlined below)

Cancellations providing more than 21 days’ notice in relation to the scheduled arrival date are refundable, excluding the $35 administration fee.

Cancellations inside 21 days of the scheduled arrival date will result in forfeiture of the first night’s tariff unless the site/accommodation can be rebooked, excluding the $35 administration fee.

Cancellation – Low Season – 01 November to 28 February inclusive & excludes Special Events (outlined below)

Cancellations providing more than 48 hours’ notice in relation to the scheduled arrival date are refundable, excluding the $35 administration fee.

Cancellations inside 48 hours of the scheduled arrival date will result in forfeiture of the first night’s tariff unless the site/accommodation can be rebooked, excluding the $35 administration fee.

Special Events: include Easter, All Long Weekends, Christmas and New Year, Group functions/bookings & Fishing Competitions.

Promotional Bookings: Subject to availability for new bookings only. Cannot be used in conjunction with any other offer. Must quote promo code at time of booking. Please note that blackout dates may apply over school holidays, public holidays, long weekends, and local special events. Offer valid for both online and phone bookings. Discount is based on the standard rate, does not include extra guests. Booking is non-refundable. Full payment is required at the time of booking. Offer may be changed or cancelled at any time without notice.

All fees, tariffs, booking terms & conditions are subject to change without notice